Refund policy
At Royal Flora Group, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order number is required.
Products returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Opened or used seeds
- Live plants
- Opened fertilizers, plant supplements, and soil products
- Custom or personalized items
- Gift cards
- Clearance or sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the package (if damaged)
After verification, we will offer a replacement or refund where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed within 5–10 business days through your original payment method.
Shipping charges are generally non-refundable unless the return is due to our mistake.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the product is defective, damaged, or incorrect, Royal Flora Garden will cover the return shipping costs where applicable.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return if the item qualifies under this policy.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Contact Us
For return, refund, or cancellation requests, please contact us with your order number and issue details.
Royal Flora Garden
Phone: 0316-1883951
Facebook: Royal Flora Garden
Instagram: @royal_flora_garden26
G mail :royalfloragarden@gmail.com
Recommended Shopify Default Rules
You can also configure these default rules in Settings → Policies → Return & Cancellation Rules:
- Return Window: 7 Days
- Return Starts: From Delivery Date
- Return Shipping: Customer Pays (except damaged/wrong items)
- Restocking Fee: None
- Final Sale Items: Seeds (opened), live plants, fertilizers (opened), sale items
- Cancellation Window: Until Order is Fulfilled (Shipped)
This policy is suitable for a gardening store like Royal Flora Group selling seeds, pots, fertilizers, coco peat, grow bags, gardening tools, and accessories.