Shipping policy

Thank you for shopping with Royal Flora Group. We are committed to delivering your gardening products safely and as quickly as possible.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation or order verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Coverage

We currently deliver across Pakistan through trusted courier partners.

If delivery to your location is unavailable, we will contact you to discuss alternative arrangements or issue a refund if necessary.

3. Estimated Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on your order, delivery location, and any ongoing promotional offers.

Any applicable shipping fees will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) so you can monitor your shipment's progress.

6. Delivery Attempts

Please ensure that the shipping address and contact number provided are accurate.

If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Items

If your package arrives damaged or an item is missing, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the product(s)
  • Photographs of the shipping package (if damaged)

After verification, we will arrange a replacement or refund where applicable.

8. Delays Beyond Our Control

Royal Flora Group is not responsible for delivery delays caused by:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other events beyond our reasonable control

9. Contact Us

If you have any questions regarding shipping or your order, please contact us

Royal Flora Group

Email: royalfloragarden@gmail.com

Phone: 0316-1883951

Facebook: Royal Flora Garden

Instagram: @royal_flora_garden26.